Quote:
Originally Posted by eukhost.com
...Our technical support will remain focussed on Helpdesk, Livechat and Phones only. There wont be any MSN or AIM support henceforth.
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This is very poor and I wonder what the real motives are for this? As already pointed out, we've been told in the past that senior staff members don't operate there and I have never knowingly been communicating with one — that is in itself somewhat of a joke because there's been no way that we customers have known who we've been talking to and your team never openly volunteers their identities unless pushed hard to do so!
But from a customer's point-of-view there is one very distinct advantage of using MSN or AIM that is not provided in telecons or on Livechat — we have a log of the conversations, or looked at another way, means to corroborate what's been said to us in sessions for when you contest something (as you sometimes do) or we need to remind ourselves of what you've said you'd do and haven't etc.
So apart from emailing Support you'd rather we make all our grievances and problems public in this forum then Mark? That will at least treble your daily workload and demonstrate that hosting life is not always as rosy as this forum suggests it is with eUK ...