Quote:
Originally Posted by flesso
I thought the senior staff members only worked through helpdesk, and that it was only normal support people on MSN?
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Fair point lol
Live Chat will still be there, and even though you may be losing out on a couple of support options, it allows it to be focused more on the helpdesk and livechat which in the long term should be faster problem resolutions.
Only time will tell how effective this change is
