Just as a note, you can save a log of a LiveChat session, when you click "End Chat" it gives you the option to copy the transcript to an e-mail address, so there should be no problems from that point of view.
Personally I have never used the MSN or AIM chat, I have always used LiveChat or tickets so I won't really know what I am missing out on!! Therefore I cannot really comment whether this change is for the better or worse.
But if it makes support faster and response to problems faster surly it can only be better?
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David Smith
DPS Computing
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