Thread: MSN Support to be discontinued from 13th May 2007
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Old 12-05-2007, 00:02
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Originally Posted by DPS Computing View Post
But if it makes support faster and response to problems faster surely it can only be better?
This change is to improve support so few customers will need to get out of MSN comfort. Its time for customers to understand that we need to provide support to many customers and it is difficult for our people to answer everyone on MSN. AIM can be opened on multiple machines but 1 MSN account can be handled by 1 person only.

If we think of making separate MSN account each support staff then there wont be anyone to answer tickets.
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