Quote:
Originally Posted by eukhost.com
This change is to improve support so few customers will need to get out of MSN comfort. Its time for customers to understand that we need to provide support to many customers and it is difficult for our people to answer everyone on MSN. AIM can be opened on multiple machines but 1 MSN account can be handled by 1 person only.
If we think of making separate MSN account each support staff then there wont be anyone to answer tickets.
|
There are a few libraries out there which can alter the MSN port and allow you to have one MSN account open on multiple machines, and which let the chats be spread out accross operators, as long as all machines work via some proxy. Do you think that this could be a sustainable idea to keep MSN support going?
__________________
Regards,
Josh Hold
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Over 1000 Computer Related Articles to Sink Your Teeth Into!
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
- Gig Listings for London
Super Moderator
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
I'm only a forum gremlin (moderator), and do not work for eUKhost in any way. Opinions expressed by me are mine only, and do not reflect those of either eUKhost or any company that may be listed above.
I don't bite, honest.
|