Quote:
Originally Posted by eukhost.com
Most of the times shift changes when customers return and they get frustrated as they are requested to explain the problem once again.
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Yeh, that happened a lot
Quote:
Originally Posted by eukhost.com
Many customers message me as well on MSN and I get frustrated when they take my hours to get their problem sorted. I know that their problem could have been sorted in 1 minute if they had opened a ticket for me but some customers expect everything to be sorted on MSN and they threaten to cancel their account if proper assistance is not offered.
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I think they just know with your msn Mark its always you and that adds a personal touch. You may say you get that with live chat but its more uniform.