Quote:
Originally Posted by Hallief3
I think they just know with your msn Mark its always you and that adds a personal touch. You may say you get that with live chat but its more uniform.
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I have no problem in helping if I am asked to get an update for them for some ticket but when I am expected to sort any technical problem customers are reluctant to open a ticket then I feel uncomfortable.
My job is to look into Sales and Marketing and that makes me more comfortable. I have expertise on Linux Servers and I can solve any technical problem on Linux servers but that job doesn't pay as much as Sales & Marketing
