Seems to be working again now, lets just hope it was a glitch.
DPS, I agree that support should improve. But was just saying that MSN for me was the quickest way to get a response, due to past problems I had with Live Chat.
What matters to most people is their own personal experience. If they were an avid user of MSN which was very solid technically, then any change is going to be met with caution. If Live Chat works just as well then great, bring it on. If I am forced to use email support (which I do think it great) then my own personal support response time increase's from a couple of minutes to 15-30 minutes.
I am one for embracing change and wish all the best for eUKHost and Live Chat. For me only time will tell.
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