Quote:
Originally Posted by 247h
An update to my earlier question ...
I had reason again to try LiveChat at ~0700 today and I did get a reply on the second attempt, but at ~1730 this afternoon, two attempts to get an answer failed (I gave up after 10 minutes) so I tried leaving a detailed message including my phone number and email address as requested — 30 minutes later, no email acknowledgement nor phonecall (though I was not seriously expecting the latter to happen). Is this typical behaviour?
This already seems to be far worse response than I've had using MSN in the past ...
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That's not been my typical experience of the LiveChat system but I can sympathise with you for what has happened.
With LiveChat if the chat is answered in a few minutes I disconnect and reconnect again because sometimes the session seems to expire or not get answered.
If the LiveChat doesn't work for me I then leave a ticket by emailing
support@eukhost.com - I'm not sure whether leaving a message on LiveChat has the same effect?
Hope that you get your problem sorted soon
.