Ben, you're 14 — surely it's not possible you have huge experience of
web hosting, other than short-term experimentations I expect?
I can tell you categorically that my information email that was intended to be sent was not, until much later by Mark himself (along with an apology). Having said that, it is probably ridiculous to speculate that Rapidswitch didn't inform eUKhost until midday yesterday.
You are entitled to your opinions about this but they add little to the seriousness of this situation when expressed here. For most of us that are resellers (are you?) with responsibilities to our customers, we need to plan ahead and keep people informed — most of the time they don't give a toss about why their
website hosting is down, even when there is a perfectly sound reason (as in this case) — they expect uptime no matter what.
Fortunately I don't target customers like that, I am selective and I have a
dedicated server for optimum reliability — shouldn't I have expectations of receiving a professional service here in order to offer one myself? I'm not expecting or demanding a perfect service ...