[eUKhost.com]

Originally Posted by steppen

My apologies If I've misinterpreted the communication here, but I'm getting slightly worried to observe that this time, ulike other similar situations where critisim has been raised, the usual modesty seems to be absent.

The little I've seen and experienced here (so far) has been of a very good quality, and I know I'm not in a position to tell eUKhost anything. Even so I would like to ask: Please can't you just say: "Sorry for the late notice. When this move is done we'll review the situation and the experiences we made. Then we'll (, in cooperation with you,) look for ways to improve the information flow in the future"?

That way your customers (well, me anyway.. ), will rest assured that our opinion does matter to you.

Bootom line: Wether or not you yourself consider this late notice a mishap, I'm sure your loyal customers can forgive it. Just not let it repeat itself..

I do feel better now and I am calm after reading your post

You are a senior person with 40 Years of experience behind you but other customers wont be like you. no sooner we use words like "Sorry" or "Apologise" and we will get tickets of n number of customers asking for compensation. people would have reacted in final 24 hours only even if the notification was sent weeks before but now they have a point to raise and they will do so as they are customers. Customers who have been with us from years know how much we care for their business but its difficult to help when people have n number of questions in their mind.

We are overloaded today with work but its difficult to explain the situation over here.