My advice is, that if youre unhappy with them now, move, dont wait. No point in hanging on with a crappy servce, and EUK's services are cheap, so it shouldnt be a financial burden.
Get your domain from the other company, never let them control it. Open up an account with namecheap.com or another domain company, and put in a transfer request for your domain, tell them youre doing it, its as simple as that. They way i look at it is, the domain is the most important thing, if that company goes belly up, poof, there goes your domain. you must control it.
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