[eUKhost.com]

Originally Posted by Latona

Ok, that is fine - as I do plan to move to annual payment when I have the main website hosting launched and things working how I want etc, although will pay monthly during development stage. It was more the message stating that the billing was overdue as I had previously enquired and been explained about the notification. Obviously paying monthly at the start of each month ensures I know what I have paid for that month in advance - it makes it easier managment knowing at the start of each month to pay for hosting.

The other issue has also been resolved - hopefully this time correctly as the last time the cpserv issue was addressed I received an email stating it shouldn't happen again (same email as I received this time) - although it only lasted a couple of days before occurring again.

Customers keep on ignoring invoice notifications so we have to make it that way. I don't think it makes any difference for customers like you if invoice comes 15 days in advance but the matter is mainly focussed on those who have their domains due for renewal.

If customers pay after a domain name expires then it takes 12 - 24 hours again for DNS to propagate which becomes quite frustrating for customers as well as our team as customers expect instant activation of their website hosting on payment.