Are critical problems things like not having ftp access?
What use is calling a number that doesn't work?
Trying to use a chat help system that never responds?
The only options for
VPS Hosting support appear to be through the forum and the
VPS Hosting email support - nothing else works (and according to you, they wouldn't be able to help anyway so it would be a waste of time using either the chat or phone to try and resolve anything).