EOTB, I suggest that you open a ticket with
support@eukhost.com as this will help you get the matter sorted quicker, and will provide you with better monitoring.
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Regards,
Josh Hold
eUKhost Blog: Over 1000 Computer Related Articles to Sink Your Teeth Into!
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Super Moderator 
I'm only a forum gremlin (moderator), and do not work for eUKhost in any way. Opinions expressed by me are mine only, and do not reflect those of either eUKhost or any company that may be listed above.
I don't bite, honest.