Issues with email service and support
Ok folks im not a happy bunny at the moment. Ive just moved hosting companies because the last one was poor and this one is not looking rosy at the moment!
We have an issue with email. we can pickup email with no issues. everything is fine on that front. however we can not send email via outlook (and ive not even got to exchange yet!) we can send email via webmail without issue that is unless it is to an AOL address. This again is a problem because some of our clients are on AOL!!!!
i have spoken to the online chat with chris 2-3 times, once with richard and have had an email from adam. Adam said there was no issue but richard and chris said they could replicate the issue. However no one has fixed it yet. I have asked for updates as to the issues and the progress. even their thourghts and have not had ANY RESPONCE. this is very very poor!!! and i am not happy.
Could you please help sort this issue preferably with imediate effect. i have supplied my email adress to chris and richard before and the domain is helixsystems.co.uk
Please sort it out. Ive got 12 hrs to sort the issue before i get a bollocking off the management! please help
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