Quote:
Originally Posted by xcustomer
I would personally stay well clear of any end user support which they offer.
Even though all emails are responded to promptly, support staff are unaware of who they are dealing with and will sell EUKHost products to customers.
For example if a customer sends a support to technical support and supports suggests a virtual private server then the support staff will sell EUKHost products clearing your customers over night
The worst thing was that when i complained and asked for a refund not one member of staff said sorry. Not good!!!
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We have never forced any of our customers to opt for end user support. If you are efficient to convince your customers about role of eUKhost then they wont have any problem even if they manage to find that someone from eUKhost replied to them. I would say that your relationship with your customers is what makes big difference.
end user support service was included to help our resellers in reducing their costs. Cost of hosting plan is nothing in comparison to cost of 24x7 support.
I have gone through the cancellation and refund request you had submitted and you were requested to provide us with proof of what went wrong with our replies to your customers and you never did that. How can you expect us to say sorry when you have no proof of what wrong replies were given to your customers ?
As I've said previously that we included end user support feature only to help our customers and not to make any of your customers signup with us directly. If you think that your customers may move to us directly then don't opt for end user support.
Reply back to same ticket with proof and if I see our mistake in it then I will say sorry to you in ticket, in this forum and wherever you want.