Quote:
Originally Posted by Ben
Before coming to eUKhost I was with Yahoo for my web hosting and domain name. I was dis-satisfied within an hour of purchasing the Web hosting, because I didn't know how to get around their control panel. I contacted support via e-mail and pathetically it took 24 hours for a reply (this is the average wait for a reply) and Yahoo really needs to get up to speed with customer satisfaction. So I canceled my web hosting account but some how it did not cancel. For about 2 months we was still being charged for the service. So I canceled my service and while doing so I clicked 'Yes' to keep the domain name but both my web hosting plus domain name was canceled. So I contacted customer support dept. again and as usual it took them 24 hours to reply. They replied with useful information so I followed the instructions given, and finally it was asking me to pay to re-activate my domain name which I was not prepared to do. All in all I will be moving my domain name to eUKhost and I will NOT be using Yahoo's services ever again! Yahoo really needs to get to speed with customer service. They take 24 hours to reply, if it takes this long why don't they hire more staff? They are a reliable company but when you need support, I doubt you will be with Yahoo very long. So yet again, I am awaiting a reply from Yahoo. I DO NOT recommend Yahoo! |
Trust me, if you think a 24hr reply is bad, you should see WebFusion.
They usually reply to support e-mails after 2 weeks.