Well as far as my knowledge for ModernBill (eUKhost's billing software) is concerned, it has got a generic mail sending API that sends automated mails to client's on their signup. And there is/would be an option in MB to edit this generic mail format too (supporting to David's theory below)
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David :: I believe these emails are automated are they not? If that is the case maybe it needs to be looked at as it could be sending the same potentially wrong information to other customers?
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So yes,
eUKhost team need to check for this stuff to avoid any further confusions and hassles, thus arising for them from these confusions