not sure who gave that answer on livechat. All you need to do is redirect your tickets to techsupport[@]supportdepartment.net and it will go to Reseller End User Support queue in our helpdesk. Guys wont use any sort of signature while answering ticket in that queue and they have strict guidelines to follow rules.
Your client will get a response directly from our support team without disclosing identity of eUKhost.
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