If this is just a hard-drive failure, can you tell me why the hard drives aren't RAID'd so that you don't suffer downtime like this?
There is no mention of any possible data loss that may have occured, it might be nice if you could reasure us of that point.
Why is it that earlier in the day when I mentioned this problem, it was fixed in a matter of minutes and I was told that "a service was restarted", it feels very much to me like you aren't telling us the whole truth about this!
The downtime and problems have lately been getting worse, I'm seriously thinking about moving my services else where.
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