I'm getting pretty pissed off with this myself.
I noticed that things had changed with my
website hosting a couple of days ago - things that could only have changed because they were making changes to the servers.
I sent support an email and they denied they'd been doing anything.
It's pretty clear from the 'official' postings on here that they have been doing something recently ("Server had some problems from start of the week") to the server, so they COULD have told us about what they were doing - at least that might have given us a clue that things might soon go wrong. I'd have backed up some of my stuff for a start!
And it is crazy that it's been down so long. It's been way more now than the original estimate plus the extra "It's going to be a couple of hours longer". I really don't understand how it's not possible to have a very good idea of how long it's going to take - they must know how long it takes to build a server, and I'm sure any backup software tells you exactly how long it's going to take to do the restore!