Hello,
I must add to this as i feel customers should NOT get as upset with this matter yes it is a pain but computers do go wrong and i am sure everybody on here has had a computer that has failed. The better option is for you to blame us for the hard drive failure.
Before working with eUKhost i was with many hosting companies who when disks failed on a Sunday morning never bothered to get the issue resolved until late on Monday and data was also lost.
We work our hardest to ensure no downtime or loss of data but when customers respond nastly we feel upset that all the work we are putting in is just getting thrown back at us.
We experiance very little downtime on servers across our network but like i say issues do happen computers do fail. We work hard to maintain high quality services but staff get very un-happy when people complain at them when they trying their hardest to get the issues resolved.
Further more yes some staff are located in India to help out with demands due to the low cost pricing of our services the only way we can ensure high quality is having some support relocated to India some of our best staff are located there and all are highly trained professionals.
Regards
Robert
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