Hello.
The problem is we have to work close with our data center and when a ETA is told to us we can only persume they do resolve the issue within the estimated time but on Sundays they do lack in resources and it takes longer to resolve the issues.
We try our best to get all problems resolved as quickly and as secure as possible. People fail to understand exactly how much work is involved to resolve large isuses like hard disk failure.
Our staff lose motivation when people complain to them which i hate to see because it means the job is done slower. the problem is exactly the same no matter what business, motivation is lost if someone is angry with you.
I just would like customers not to jump to conclusions over matters and be less hasty when comments are placed. It upsets me when i see staff upset because of comments.
Regarding the Indian workers, we simply prefer them to use English names because when responding to support it is much easier for customers to remember the English name rather than their Indian name it does not at all mean fake support it helps with support.!
I hope people do understand.
Kind Regards
Robert King
Sales Manager
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