Also, none of us are complaining about the quality or professionalism of Indian services rather instead the use of fake names. If you use fake names it also suggests that the level of service is fake along with any discourse. Other call centres are learning this. [/quote]
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The rapid changes in technology and in societies creates new trends, the average Indian youth today is more confident, outward-looking, more liberal in terms of attitudes and values and social norms as compared than 15 years ago, this might be one of the reason that they easlily attract to a western name. On other way of look western names are smaller easy to remember and easy to pronounce and create instant gratification to US/UK origin customers rather than an indian name like vyankateshwar/ krinshnamaraju pillai etc. I could not agree more that any one can expect a fake name that suggest the level of fake service. I am a christian of indian origin, am I not eligible to be called as Paul.
