Since buying my first chunk of the net from EUKhost I have always commenting positively to others on customer service - with some of my
website hostings problems have arose, that probably shouldn't have, but as soon as they were brought to light people started acting on them, and most were resolved within an hour, or at least I knew were I stood.
Today however has been nothing but a shambles and it has tainted my opinion of this hosting company.
I awake this morning to find one of my
website hostings has been taken offline due my bandwidth running out, totally acceptable, and I bought more bandwidth to do me, this was sorted in the manner described above, excellently.
About an hour or two after my
website hosting was back online, I notice that it is back offline, this time the page saying my account has been suspended.
Confused, I phone your helpdesk to try and get immediate clarification of what is going on, after being kept on hold for over 5 minutes (I wasn't counting, but I noticed) I was told that I would have to purchase either
VPS Hosting or dedicated hosting, when I ask why - I was told that my
website hosting was sending too many hits to the server.
When I asked how many is too many, I wasn't able to get an answer.
When I asked were does it state that a
website hosting can only have so much usage on the plan I am on, I wasn't able to get an answer.
I then emailed support asking them to quantify everything, because you understand if I have broken a rule or ran out of "something" then I am totally fine with everything and I will certain consider upgrading, but it just seemed a bit odd that I had sent too much, when they couldn't tell me how much was too much.
So I sent the email, explaining the situation and basically asking for clarification and to see if I had any other options.
The email I got in return could not have been more generic - almost every question I asked was ignored and the only thing it clarified was to repeat exactly what I had written in the email.
Totally unprofessional and completely disheartening.