And even though I wasn't effected, the compensation you are getting because of this trouble is really good. Fair enough for some people, it was a major issue but eUK has tried to sort it a.s.a.p. They're also putting measures in place to make sure it doesn't happen again but changing to plesk.
For those who have customers who have been complaining about the hosting, you could offer them a free months hosting or something similar to compensate them and explain measures are being put in place to ensure it doesn't happen again.
Although unfortunate this did happen, I know some hosting companies (I've been with them) who would have taken way longer to sort this and would have just turned round and gone: "Well tough luck. Read the T&Cs". They would have also taken an awful lot longer to get everything back up online as it was a major problem.
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