"Although we offer 99.9% up time we can not fully guarantee this"
this statement doesn't guarantee 99.9% uptime, it predicts it as likely which means it isn't a guarantee at all. when you can't account for eventualities (other peoples fault etc) you aren't in a position to falsely claim on your front page that you _do_ guarantee it unless you say something like "99.9% uptime guaranteed or we'll give you some money back"
your front page claim "99.95% uptime guarantee on UK based servers" will probably keep getting more customers but it isn't true.
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