Hi Guys. I have opened so many tickets since signing up with EUKHost it's ridiculous. I have also opened many tickets for the email problems I described above.
Unfortunately, I am now getting very tired of continually suffering the same problems over and over again. I go to my web mail - I see a 'server application unavailable' error. I open a ticket, it is resolved (usually after several hours). 2 days later I go to my webmail again and I get the same problem.
For some reason, EUK decided it was appropriate to mess around with my default page settings for all my
website hostings. Result - my
website hostings don't work because they don't have the correct default page set. I fix the problem myself, 2 days later, it happens again. Why are technical support staff messing with my default page settings?
That (and other small things) I can handle, but when my email is disrupted I tend to get upset, especially when it's for the same reason each time. I don't get upset the first time, not the second, maybe not even the third but after that yes. I asked for the reason after the first outage, and was told that they were testing my spam deletion settings. I informed them that I have my own antispam solution in place - I don't need EUK to put in place any spam deletion measures for any of my domains. What happens? 2 days later, my email is not working again. Why? Because they are playing with the spam deletion settings. I state even more firmly that I do not wish EUK to put any antispam measures on my domains. 2 days later - my email is not working again - why? Because they are playing with the antispam settings... I eventually think they have got the message - and then a month later my email is not working again - why not? EUK won't give me a sensible answer, but I assume they are messing with the antispam settings again. When you're in the middle of managing a project that is important to the client, and the main means of communication is by email, then having email not working is a serious problem, and quickly gets pretty frustrating for everyone involved. My email not working looks unprofessional and may well cost me business.
Thus, I am pretty frustrated. If I could quickly and simply move my domains I would, but it aint that easy. Thus, I want to put my complaints to an EUK senior manager.
Ben