Quote:
Originally Posted by Wes
Hi,
Further to my original post and the helpful advice from forum members, can anyone tell me if the eUKhost support team operates on a Sunday? If so, what roughly is the response time? - I emailed support about four hours ago with a view to opening an account and don't want to keep checking my emails if I'm not likely to get a response today.
Thanks
Wes
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You had opened ticket in support department and they moved your ticket in pre-sales queue as support department deals with technical problems only. We have limited Sales staff on Sunday but the support staff moved ticket in pre-sales queue by mistake while it should have been in Sales queue.
I managed to go through all tickets in pre-sales queue which hold tickets waiting for customers reply and your ticket was sitting over there.
I have replied to your ticket.