Nethertheless, feedback from even one more customer is better than nothing at all. Also, talking with other members of the forum can offer a more speedier solution sometimes and help reduce the workload on support.
As that thread was closed yesterday I was in the middle of replying with some more suggestions but unfortunately I could not post them.
I can agree with esnail about the closing of topics too early - now rather than having everything in one topic we have 2 threads about the same problem with a third thread potentially being created now - each of these threads have a few posts in and it does end up taking up space on the forum and makes it look untidy.
Maybe we should consider opening the thread in question up again until it is resolved satisfactorily? The Support Staff may only work through the help desk but the idea of the forum is to generate a community of people which you can talk to, who may be experiencing the same problems and may have already had a solution found a while ago by support when they had the problem which could then be suggested and passed on to support via a ticket. Also, we have time on the forum to enter into long conversations and threads whereas the support staff really don't have the time.
Just my thoughts anyway....
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