01. How can a Customer
login to his
Members Area?
:- The customer needs to enter the Primary email address registered with us and the password to login to his Billing Account.
For Example :
URL :
https://www.eukhost.com/mb
Email :
billing@eukhost.com
Pswd : demo123
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02. Can the Customer
update his
Contact Information ?
:- Yes, the customer can
View & update his Contact Information.
a) To view the contact information :
1. Login to member's area
2. On the top of the main page, click on "
My Info " tab.
3. From the right hand-side menu click on "
View ".
b ) To
change/update the contact information :
1. Login to member's area
2. On the top of the main page, click on "
My Info " tab.
3. From the right hand-side menu click on "
Update ".
4. Input the information accordingly and
save changes.
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03. Can the customer
change the password for the Members Area ?
:- Yes , he can change the password for the Members Area.
To
Change the Password for the Members Area, please follow the steps listed below :
1. Login to member's area
2. On the top of the main page, click on "
My Info " tab.
3. From the right hand-side menu click on "
Change the Password ".
4. Input the information accordingly.
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04. Can the Customer
list all the
packages he has purchased ?
:- Yes , the customer can list all the packages he has purchased. He can even
view the details of all the packages as follows :
To
list & view the details of the Packages, please follow the steps listed below :
1. Login to member's area
2. On the top of the main page, click on "
My Sites " tab.
3. From the right hand-side menu click on "
Packages ".
4. Click on the
package for the details.
Example :
URL :
https://www.eukhost.com/mb
Email :
billing@eukhost.com
Pswd : demo123
1. Login to member's area
2. On the top of the main page, click on "
My Sites " tab.
3. From the right hand-side menu click on "
Packages ".
4. Click on the package "
Copper " or "
Domain Registration " for the details.
Details of the Package Displayed :
========================
Package: copper
Domain: eukhost.com
Price per Cycle: £22.99
Billing Cycle: Annually
Start Date: 2007/08/03
Renew Date: 2008/08/03
Renewed On: 2007/08/03
Status: Canceled
Account Details
============
IP: 87.117.224.51
Username: demo
Password: demo
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05. Can the Customer
update the
Whois Contact Information for the domain/domains registered with " EUKhost " from the Members Area ?
:- Yes, the customer can
access and
manage the complete Contact Information Displayed in the Whois Database. He can also manage the features listed below :
To Change/Update the Whois Contact Info from the Members Area, please follow the steps listed below :
1. Login to member's area
2. On the top of the main page, click on "
My Sites " tab.
3. From the right hand-side menu click on "
Domains ".
4. Click on the package "
Domain Name " for the details.
Changes/Updates that can be done for the domain name registered with us are as follows :
************************************************** ***********************************************
a) View Summary - The Contact Information in the Whois Database.
b) Change DNS - Change the DNS Name Servers.
c) Modify Contact Info - Change the Whois Database
d) Update Domain Password - Update the password for "
http://access.enom.com ".
e) Register Name Server - He can register his private nameservers.
He can also connect to our
website hosting to order new packages by Clicking on " New Domain ".
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06. Can the customer
update the
Credit Card Information?
:- Yes , he can update the
CC details for Authentication for his account, this updated information helps to protect the
security & privacy of the customers
account.
To update your credit card, please follow the steps listed below:
1. Login to member's area
2. On the top of the main page, click on "
My Finance " tab.
3. From the right hand-side menu click on "
Update My CC ".
4. Input the information accordingly.
Note: Your password is exactly same as your member area password.
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07. Can the Customer
View all the
Invoices ?
:- Yes , the customer can view all the
Paid/Unpaid invoices for his account.
To view the invoices , please follow the steps listed below :
1. Login to member's area
2. On the top of the main page, click on "
My Finance " tab.
3. From the right hand-side menu click on "
Invoices ".
4. Click on the
Invoice for its Details.
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