Quote:
Originally Posted by eUKhost.com
Hello Julia,
I will get this sorted for you. please provide me with a ticket number if you have opened a ticket for our billing department.
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Many thanks! I don't know about a "ticket". I sent an initial email on the 6th October entitled 'Very Concerned' which included this query, amongst others. Staff have been very helpful with my other queries which are now sorted, but this one, after a few more emails still isn't. The latest email ref number is #EFK-59291-850, but that number relates to another (sorted) issue. I guess they must have done a 'reply' to the wrong email??
Gosh, these tickets are so confusing!