Many thanks for your support, but forgive me as I am still very confused.
I received an email this morning from billing saying, “You have paid us for domain transfer for your domains and hence you have to pay for their renewal on dates which were provided before.” Are they saying my £18 per .uk domain for 2 years was only for domain transfer, and not for renewal???
You say you have renewed 3 of my domains up to 2010, but I paid on Sept 4th 2007, so would assume renewal dates would be 4th September 2009 (not 2010). I have checked Whois, as you suggested, but only stkittsvet.co.uk shows a renewal date of 2010. The Renewal dates for the other 2 domains are unchanged:
aswanicats.co.uk: Renewal date: 29-Aug-2008
hartscoon-mainecoons.co.uk Renewal date: 24-Oct-2008
Yet, in my Billing under ‘Packages’ all these 3 domains give ‘Renew Date’ as 2010 but under ‘My Domains’ the expiry dates are as they were before, i.e.
aswanicats.co.uk 2008/08/29
hartscoon-mainecoons.co.uk 2008/10/24
stkittsvet.co.uk 2008/02/21
I see from this thread
Domain Transfer to eUKhost that I am not the only person confused about this issue. The individual was told in that thread “Your domain name will be renewed for next 2 years for the amount that you have paid. This part is completely managed by our billing system so you wont need to pay anything for renewal of the domain name till 2010.”
This is driving me crazy! Is there anywhere in EUKhost (maybe a tutorial) which states clearly what the £18 per 2 years is for? Is it for domain name renewal (as I would assume), or for domain transfer (as stated in emails by Billing)?
Thank you in advance and apologies if it it just me being stooopid.