Hello Adam,
We have a full fledged support section at
http://www.eukhost.com/web-hosting/
The Plesk tutorials are all there for you at
http://www.eukhost.com/web-hosting/plesk-tutorial.php
Please raise a support ticket from
http://support.eukhost.com/ . . . Just click on " Open a Ticket". That would reach our helpdesk. You would definitely get timely replies. You may also have a live-chat session with our technical support staff. Just visit our home page
http://www.eukhost.com/ & click on "Online Chat".
Please do let us know if you need more help. We would be glad to assist.