[eUKhost.com]

Originally Posted by esnail

you shouldn't send support tickets from within your plesk control panel - use windows@eukhost.com for windows support. I think the plesk support tickets are actually just going back to you within plesk, as the reseller you're reporting a problem to yourself
Really, this should be made more obvious when people sign up to eukhost, as its a common mistake to make.

I was not aware of this problem with plesk as well. We will find out some solution to get it disabled on our servers as this can create huge frustration for new customers. I can understand what all thoughts one can have about our service if they keep on waiting for 26 hours to get our response.

You deserve an Award for being most helpful customer. If you go through all your previous posts then you will be able to figure out how many suggestions you have made and how those suggestions have helped eUKhost Management to improve our windows hosting service.

There's much more to learn from you and I hope you will continue your good work to help eUKhost improve further