Quote:
Originally Posted by eUKhost.com
I was not aware of this problem with plesk as well. We will find out some solution to get it disabled on our servers as this can create huge frustration for new customers. I can understand what all thoughts one can have about our service if they keep on waiting for 26 hours to get our response.
You deserve an Award for being most helpful customer. If you go through all your previous posts then you will be able to figure out how many suggestions you have made and how those suggestions have helped eUKhost Management to improve our windows hosting service.
There's much more to learn from you and I hope you will continue your good work to help eUKhost improve further  |
I wouldn't have it disabled, this might be a useful internal help system for some resellers, as as far as I understand it, domains under the reseller account can send a help ticket within plesk to the reseller owner - this in itself is no bad thing.
The confusion lies simply in that new resellers think that this internal help system is somehow
linked to eukhost support. All that is needed is to make a more significant reference to this fact in the welcome email from eukhost.