PHPBB can be injected very easily and you need to keep on upgrading version of phpbb forum every other month to make sure that you have all the security tweaks updated. When you have a forum successfully running and good number of posts coming regularly then you need to ensure uptime and security for your forum.
VBulletin is a reliable forum software and most important feature of vbulletin is the automatic notifications of new threads and posts. We were fidning it difficult to make out if any new posts were added in other sections of forum when we had phpbb. Many customers never got reply for 2 - 3 days and that was making our support look bad.
Now we get notifications of all new threads and posts on our helpdesk and one of our staff members can easily jump into the forum to reply any new threads or posts.
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