Hi folks,
Kinda urgent problem. A client has just contacted me to to say they cannot access their email account via Outlook to send or receive anything.
The domain name is
www.rsresourcing.co.uk
She said at first she had perhaps entered the wrong password in the account settings after the "Enter Network Password" box flashed up upon starting Outlook.
We went through what she had in her settings in her Outlook email accounts and made sure everything was correct within there.
I went through my cPanel and changed her email account password and told her to enter that. She still cannot log on to her email though.
I've entered the settings at my end on my Outlook and although it manages to log on to the incoming mail server, when it attempts to send a "test" email, it flashes up the error box and message :-
"Send test email : failed".
"Outlook cannot connect to your outgoing (SMTP) email server".
Can someone please check this ASAP as she has some seriously important emails in there she needs to read and action upon this morning.
I will of course, submit a support ticket with the relevant account details for the email address concerned.
Many thanks.