I agree with you Nige. The computer should be used as a tool to help the brain, not replace it!!
However certain big companies decide to ignore this as they want to pay their staff £3 an hour and for that you tend to get people who can't think for themselves and if the computer tells them to do something, they do it, even if when you look back at it it is completely rediculous and stupid.
By this stage I think I would have given up with BT/Yahoo! and I'm sure if this continues on it won't be an issue for us anymore as I am sure this will drive all their customers away from their e-mail service at least thereby rendering this problem moot.
In the meantime though I think we are going to have to unfortunately suffer
.