Hello,
I'm sorry to hear of your issues we pride ourselves in customer relations therefore can assure you this issue will be resolved as a matter of urgency.
Server crashes we can't be held directly responsible for as you know computers crash and it isn't your fault. I apologize deeply for your loss and suggest using back systems to ensure this does not occur in the future.
I do apologize for the issues and can assure you our team are working hard to resolve this matter.
Kind Regards
Robert
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