Quote:
Originally Posted by Nige
Actually, I think I really, really, need to close my account with eukhost.
You don't know what you're doing at all do you? I am SICK of this attitude that you have to your customers. I am SICK of having these problems. If you'd have BOTHERED to look at your OWN support logs before making your smart alec comment, then you'd realise that it was eukhost's fault YET AGAIN.
The cheapest hosting company in the UK? - yes, it shows.
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Hello,
I'm sure no offence was meant. Just to clarify things, eUK-Thomas is not a Support Representative of eUKhost and is not able to check your support tickets. Thomas is a forum moderator and quite generously spends some of his spare time to keep the forum clean of Spam posts and other things needing the attention of a moderator. Technically his comments were also correct as there was not a problem on the physical server itself and it was not having an impact on other clients.
Please PM me your support ticket IDs and I will look into this for you. If there is some genuine fault with the support experience you have received, we will unconditionally apologise and make sure this won't happen again. I'm sure you would agree our forum would be full of these such posts if this was anything close to our usual level of support.