Quote:
Originally Posted by eUKhost.com
Our Support Staff answers forum threads only once they are done with chats and tickets. We've never advertised our forum to be our main support center. Forum is mostly used by members to discuss coding related things and other technical questions which may get some assistance from other customers with similar requirements.
We will remove "Technical Support" forum soon as it seems to be used for ranting rather than discussion.
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At risk of thread hi-jacking (this may be better split into a separate thread) I would prefer that forum remained as at times it can be handy. However I think it would be better if it was re-named "Shared Hosting", as since it was set up additional forums were created for reseller + VPS + dedicated. Re-naming it might also remove some confusion as it no longer suggests its the place to go for technical help (though a pinned topic pointing to LiveChat & Tickets might be useful) and help get people to post in the most appropriate thread. On a related note the 'PHP' and 'MySQL' perhaps could do with losing the "Hosting" bit off the forum names.