Quote:
Originally Posted by eUKhost.com
There is no way for us to monitor every single website hosted on our servers. We monitor services and if any service goes down then we take steps immediately. In this case plesk update messed up your domains zone file as it had custom TXT records and no one could have made any predictions that this could happen.
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Fair enough - I totally understand that nobody can entirely predict what will happen with technology.
However, my point remains that you implemented a custom TXT record to solve a problem, that implementation caused another problem, and so you just remove the TXT record without any analysis of what went wrong and why.
As I've said before, this is reactive firefighting, not effective network management.
Anyway, I'm done now. You're correct that these forums are no place to discuss technical problems. I waste enough of my time trying to determine what's gone wrong next without having to go around in circles here. From now on, you'll be pleased to hear, I'll be taking Thomas's honourable route and not posting here anymore.
The next time I have a problem, then it will be tickets only. And the next time I get a ticket that says "nothing wrong here" or "please give us the username and password of the mailbox" (regardless of the nature of the problem), then I'll close my account immediately without further discussion.
My recent experience suggests that day will not be long in coming!
Thanks