Hello Nige,
Did you manage to find a better host? I think I may be joining you at switching hosts.
I've just recently added a shopping cart for my business to my
website hosting, and everytime EUKHost 'fiddle' and the web site hosting goes down, I lose a lot of business.
Are there any Service Levels that EUKHost are meant to keep to? Or is there a package with EUKHost that has guaranteed uptime?
I dont see the point in paying £40 in a SSL certificate for a
website hosting which is always up and down. I dont also see the point in having an active forum, when the members are constantly complaining that they cannot connect due to incorrect NS config or that the web site hosting is down completely. The amount of updates done to my
website hosting over the last couple of months has been zero. This is because I am too busy raising those damn tickets or expecting any changes made to the web site hosting to be lost within a week due to 'Faulty Hard Drives' or 'Incorrect Configuration' or 'CPanel Upgrades'. Even emails are touch and go, but I just hope that I'm getting them all.
How much is it to ask that I be located on a 'Stable' server that requires no config changes? I used to recommend EUKHost to people not so long ago, now it seems that EUKHost has lost their way and I now tell people to shop around.
Even with the billing, they fail to remind me to renew my domain name with the registrars through them, it was by chance that I checked my WHOIS records to notice that my domain expired next week. If I hadn't checked, someone else could have had it by now.
I do feel very disappointed with EUKHost.
LD.