Quote:
Originally Posted by jimmyc
OK - I have raised ticket no GPZ-14124-237 this morning. Using Filezilla I managed two brief connections this morning (as well as many failures) but both took a long time (c3 minutes) to make the connection and then seemed to hang...
Out of interest, can someone please explain the difference (if any) between Online Chat help and raising a ticket?
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those who answer livechats don't get sufficient time to work on complicated technical problems as customers keep on asking for status update for their problems so livechat staff is more focussed on keeping customers informed.
Helpdesk staff is focussed on server side problems and no one bothers them till they sort a specific problem so that gives them comfort to focus on tickets and keep servers well managed.