I feel like it's a new problem ever day with EUKHost.
In fact, so far this week it has been exactly that.
- Monday: Email down on Eurofighter. I notified EUKHost at about 9:30; it finally came back at 17:30. Literally hundreds of emails to my company and my clients' companies were lost forever in the meantime. A couple of clients tell me it was actually down for the entire weekend beforehand too.
- Tuesday: While email is back, it's not working correctly. Eurofighter is trying to deliver some mail for remote destinations to local mailboxes that don't exist. This has happened before, and I have had EUKHost fix it. But despite this, EUKHost would not accept that it was a problem with Eurofighter. But I finally convinced them to fix it.
- Wednesday: Client web web site hosting down. EUKHost can't tell me that the application pool was stopped, and restart it. But can't tell me why. Instead they told me to optimise the web web site hosting code to prevent the problem in future! The web site hosting is low traffic and runs a commercial application (which I've used successfully elsewhere) and it was a quiet period. So I don't accept that this is a problem with the web site hosting code; it's yet another problem with the server.
Support is a mixed bag. Some support staff are knowledgeable and helpful. But others seem not to actually read your support requests, or know what they're talking about. Even when you know exactly what the problem is they'll try telling you it's something else (see Tuesday). They've even been known to do things that I've asked them explicitly not to!
Then there's the time when they told me one Saturday that they were going to move all my
website hosting to a different server the following Monday - effectively giving me zero notice (in business hours). They assured me that I would experience no downtime. Ha ha ha ha ha. It took a week before everything was running smoothly again. (It was for a similar reason that I parted company with my previous hosting company.)
They're apologetic, they've increased my disk space, etc. as "compensation". But that's really not good to me when I have to explain to my clients that, yes, it's gone wrong yet again. And, no, I can't explain why or offer them any assurance that it will be OK this time...
This is really starting to hurt my business. My clients are increasingly frustrated and the excessive downtime they experience. I'd move them all to a new provider tomorrow if it was that easy.
Yes, they're cheap. But the cost to my business of using them is starting to be unmanageable.