Nick and I focused on this week's problems. So we didn't really talk about the following:
- general problems with support, i.e. the times that support staff "seem not to actually read your support requests, or know what they're talking about. Even when you know exactly what the problem is they'll try telling you it's something else (see Tuesday). They've even been known to do things that I've asked them explicitly not to!"
- "the time when they told me one Saturday that they were going to move all my website hosting to a different server the following Monday - effectively giving me zero notice (in business hours). They assured me that I would experience no downtime. Ha ha ha ha ha. It took a week before everything was running smoothly again. (It was for a similar reason that I parted company with my previous hosting company.)"