I agree with all of what David has just said. Billing systems have a tendency to do things of their own accord. I know mine does odd things occasionally, particularly with invoices as they're generated using cron jobs. If someone has not made the 100% correct change to your account, the system will automatically bill you even if the error has been changed before hand.
In this case, there has been no fraudulent activity taking place. No money has changed hands and as such, fraud cannot take place. If we now take for example mobile phone companies who charge you for items you haven't used and then take the money from your account, that could be classed as fraud except you get a refund on your next bill. So in this case, I can safely say, there is nothing illegal taking place and it is simply unfortunate this has happened.
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