Yes, thats true, that is what i call "true professionalism with the layman fools". When i had started hosting my website, i too was not aware of any of my control panel aspects which i reviewed and realised later, now i prefer reading the blogs especially one on eukhost which updates me daily like the way it gets updated.
With my personal experience i would like to say to all the customers that to built the power of knowledge and to avoid not being a fool like i was
, you can take a glance at it and i am sure you will find your answers there.
cheers